Question 1

Do we have to change how we work to fit moto?

Accepted Answer

No. We look at how you work first and set up moto to match. If you run fixed clubs, we set them up. If your day is more open, we set up moto for that too.

Question 2

Can we start with just some features?

Accepted Answer

Yes. Start where you are missing the most overview today, for example attendance, pick-up times or messages from parents. You can add more later as it suits you.

Question 3

Can we start with moto while still using paper lists?

Accepted Answer

Yes. Many sites start where they lose the most time today. Existing lists can stay in use during a transition period until it is clear what moto replaces.

Question 4

Do we have to use NFC?

Accepted Answer

No. moto works with or without NFC. If it suits your day, children can check in, check out or move rooms on their own at a central check-in point or at NFC terminals in each room. Staff see the room each child last checked into and can change it if needed.

Question 5

How do we get our existing data into moto?

Accepted Answer

We go through your existing lists and files together and prepare suitable data for import. Anything that cannot be imported reliably, we discuss openly with you before launch.

Question 6

What do staff see during the day?

Accepted Answer

Staff see who is here, where children are right now, what is coming up next and which last-minute changes matter. Depending on the site, this includes pick-up times, notes, key contact details and their own supervision duties for the day or week.

Question 7

Does every staff member need their own device?

Accepted Answer

Not necessarily. Some sites work with shared tablets, others with personal logins. For time tracking and sensitive data, individual logins usually make sense.

Question 8

Can mistakes be corrected during the day?

Accepted Answer

Yes. Staff can check attendance, room or supervision in the Staff app and change them if needed. NFC supports the process, but the professional judgement stays with your team.

Question 9

Who can see sensitive information?

Accepted Answer

Access is controlled through roles and permissions. Care staff, management, administration and providers only see what they need for their work.

Question 10

What can parents do in moto?

Accepted Answer

Depending on the site, parents can report a sick day, change pick-up times, update contacts, reply to requests, upload documents or use online enrolment.

Question 11

Can parents see other children's data?

Accepted Answer

No. Parent accounts only show their own children. Roles and access are set up carefully for each site.

Question 12

Which parent features are switched on?

Accepted Answer

Your site decides that together with us. Options include absences, pick-up times, contacts, replies, documents, messages and enrolment.

Question 13

Do parents need an NFC wristband for moto?

Accepted Answer

No. Parents use their own account for absences, updates and information. NFC is an optional module for children's attendance and room changes at your site.

Question 14

Does moto work for multiple sites?

Accepted Answer

Yes. Providers can set shared standards, while each site keeps its own rooms, roles, groups and routines.

Question 15

Can our sites still work differently?

Accepted Answer

Yes. Shared foundations and local differences work side by side. Each site keeps its rooms, groups, activities and roles, while the provider gets the full multi-site overview.

Question 16

What overviews do providers get?

Accepted Answer

Depending on permissions, providers can see sites, child numbers, staff, absences and enrolments, as well as lists and files for administration and reporting.

Question 17

Can we try moto first?

Accepted Answer

Yes. You can use the software free for three months. Setup is included, so you do not start with an empty system. The trial is non-binding and ends automatically, so there is nothing to cancel. NFC terminals and wristbands are billed separately because they are hardware.

Question 18

How does onboarding work?

Accepted Answer

We get to know your day, choose the right attendance model, set up roles and features, and support your team and parents at launch.

Question 19

Do we have to switch everything over at once?

Accepted Answer

No. We agree on a sensible starting point with you. Existing routines can continue during a transition period until the new feature works reliably day to day.

Question 20

What devices do we need?

Accepted Answer

That depends on how you work. The platform runs on suitable smartphones and tablets. For NFC, you also get pre-configured NFC terminals and assigned NFC wristbands.

Question 21

What happens after launch?

Accepted Answer

We stay available for questions, adjustments and support. When rooms, roles, activities or routines change, we update your platform setup with you.

Good questions. Clear answers.

Site managers

Care staff

Parents

Providers

Onboarding and service

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